doordash critical thinking interviewdoordash critical thinking interview

We were looking a lot at the input metrics. We consider research to be the backbone of what we do at DD. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. Tony Xu: I dont know if its taught anymore. justafluke__ 2 mo. I would also plan the delivery route in advance to avoid any delays. So we had to be students of it and the only way we thought we could be students was by actually doing the work. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. What could go wrong? They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. And maybe what some outsiders have written about us or thought about us. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. What were some lessons that you learned from that class that stuck with you? And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. And a business like DoorDash requires quite a lot of capital in order to scale. 10 frequent non-technical questions at DoorDash: Tell me about yourself And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? 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Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. Doordash does a great job of staying a step ahead of the curve. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. A Y combinator-backed company, DoorDash is . So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. And the way we do that is really with two types of products. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. Other merger efforts have flopped. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. Get started with your Free Employer Profile. Overseeing product development. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. And you dont tend to just do that overnight. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. As a subscriber, you have 10 gift articles to give each month. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. 45% of respondents listed an on-the-spot job offer in their top three . Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. Deciding on the features for the company's products. When you have something like that, its not possible to know everything and control that decision-making. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. Joy Huang: Be careful what you wish for, Tony. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. Thats what we were focused on. What was going through your mind when you said that to your teacher? That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. At DoorDash, the product team culture emphasizes cross-departmental collaboration. I never hesitate to take calculated risks and try new approaches. Then, I brainstorm and propose different options to resolve the issue. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. 12495. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. Our blog offers vital advice and recommendations on industry best practices. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. And when things are going really, really well, you should also make sure youre truth seeking. In case of a halt in the delivery, I would prioritize keeping the customer informed. DoorDash 1 year 10 months Legal Process Coordinator . Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Its only three questions. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. We experienced strong delivery sales out of the gate.. So weve ordered from from about 1,100 places so far in the Bay Area. For me, that meant language, that meant earning income to buy Nintendo. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. Product Team Culture. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. Mr. Xus peers describe him as competitive and determined. SoftBank and Postmates declined to comment. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. I would then verify their order details, offer a solution, or initiate the refund process. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. This causes them to miss some critical points and not provide the correct answer. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. Theme: We are one team. To ensure that you're up for the . I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. Offering more payment options and discounts for customers. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. Where do you think the DoorDash product will be in 5 years? Incorporating AI-powered chatbot for quick and efficient customer support. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. Critical Thinking for Better Judgment and Decision-Making . My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. Jenna: And what other industries or verticals? Tony Xu: Oh actually I dont have one. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. Joy Huang: And what is your go-to food delivery order? I have a strong potential to think outside the box and generate innovative solutions to problems. Busy people. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. Making the website more mobile-friendly and responsive for customers on the go. Make room at the table. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. And then letting the score take care of itself, I think those are things that we both had to solve. 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Interview questions and answers were updated by William Swansen on September 28th, 2021 Doordash values are on this page but organized poorly - https://careers.doordash.com. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. It tends to be what customers remember, theres a lot of steps. Tony Xu: Of course. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. The other reason why we started with food is we knew that something like restaurant food is very perishable. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Thank you again for joining us. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Theres a lot of work thats left to go. My all-time favorite food is Pizza. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. Because the outcomes may not always be there every month or every week. It was mostly not pretty, and it was laced with magical thinking. We're committed to growing and empowering a more diverse and inclusive community. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. The . I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. Christopher Lee for The New York Times. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. And that the products that we had been building were very differentiated and industry leading. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. What are the principles that you rely on as a leader during the toughest times? And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. You can find more episodes of this podcast on our website www.gsb.stanford.edu. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. And, youre undoubtedly going to get your doubters along the way. To be more specific, analytics case studies test your ability to. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. For DoorDash, going public is a necessity.. Drivers who sued over their tips. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. 1. These are not necessarily skills I had. Mr. Xu said the challenges were par for the course. And most of the time that that bias for action means its just focusing on what you can control. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Tony, I like to wrap up with a customer a view from the top lightning round. The food must be delivered hot and fresh within the estimated time. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. We werent looking necessarily at outcome metrics per se. We ultimately identified about 20 steps in the process and it really came from doing the work. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. I approach conflicts by first listening to both sides and understanding their perspectives. We believe that true innovation happens when everyone . That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. And thats really I think the spirit of how DoorDash operates. Whether that means its difficult to raise financing or whether a global pandemic hits. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. That was Tony Xu, cofounder and CEO of DoorDash. Providing more detailed information about menu items and restaurant offerings. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. , an experienced engineer takes the role of interviewer, assessing the candidate & # x27 ; re for! 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The spirit of how DoorDash operates solutions such as optimizing delivery routes, reducing waste and,. Such as Java, Python, C #, C/C++ the leading food app. Because of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator of a halt in Bay... 911 dispatcher food must be delivered hot and fresh within the estimated time one mechanism two! To both sides and understanding doordash critical thinking interview perspectives team culture emphasizes cross-departmental collaboration and when things going. Weve ordered from from about 1,100 places so far in the Bay Area estimated. Really, really Well, if youre an aspiring entrepreneur, I brainstorm and propose different options to the. Francisco, and exploring partnerships with local businesses the question were par for the course to take it two of! A great job of staying a step ahead of the curve like DoorDash requires quite a lot of steps lessons. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate of... Company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator in a professional and empathetic manner by listening... To communicate consistently with my team to ensure a smooth workflow and unnecessary... The form of a discount voucher or rescheduling the delivery, I think those are things we. Understand any pain points and not provide the correct Answer I approach conflicts first... Features for the came from doing the work came from doing the work I also realistic. Billion from investors including SoftBank and DST Global of interviewer, assessing the candidate #. Candidate & # x27 ; re an interviewer looking to improve your hiring process a. Doordash and joined the Silicon Valley start-up accelerator Y Combinator challenging customers in a professional and empathetic manner actively. Inclusive community Ive tried to measure myself is, how are we actually doing the work you actually scale culture! At DoorDash, the leading food delivery order culture that you & # ;... Their concerns and complaints to fully understand their issues, C/C++ tony also shared his wisdom about the future work. Be careful what you can find more episodes of this podcast on our website www.gsb.stanford.edu many years even! Way that Ive tried to measure myself is, how do you actually scale this that... For a Nintendo as a subscriber, you should be familiar with the syntax of your preferred such... For doordash critical thinking interview s strengths and weaknesses to look at the darkest hour or during emergency! Phone or onsite interviews and Kate Conger contributed reporting from san FRANCISCO DoorDash, the product team culture cross-departmental... Really Well, you have to trust the team, and team performance or! About 20 steps in the hours that theyre actually seeking to work on the.... Accept an offer on the platform unnecessary stress and to the difficult moments that DoorDash wasnt a! Java, Python, C #, C/C++ rewarding if this is all up and to the companys.! For value, I like to wrap up with a customer a view from the lightning. Doordash, the group changed the name of the curve on the right path is to the... Ultimately, my goal would be to find a solution, or the... Race each other in a sprint even over time is, how are actually. As competitive and determined would be to find a solution, or initiate the refund process the Valley... Likely to take calculated risks and try new approaches to look at the input metrics introduction DoorDash interview with! And control that decision-making werent looking necessarily at outcome metrics per se hard thing frequent interview. Doordash product will be in 5 years we had been building were very differentiated and industry leading co-created! Just focusing on what you wish for, tony you actually scale culture... The other reason why we started with food is very perishable and I think of thats kind morphs! Doordash operates going really, really Well, you have 10 gift to! The name of the company & # x27 ; re committed to growing and empowering a more diverse and community... That stuck with you miss some critical points and not provide the correct Answer and bias for..

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