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We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. The use of the self-managed Trainline for Business service is subject to English law. Calls from outside the UK may cost more. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. We are also not responsible for losses that you suffer that are not related to our booking service. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. If you are a business or a travel management company looking for a business travel solution, please click here. However some operators request that you manage your booking directly with them. . WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. ATOC Limited enters into this contract on behalf of the relevant operators. Call picked up by a real person YES. This will open Add Another Email Address box. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. You must be aged between 16 and 25 years old to buy this Railcard. You can call us on 0870 3333 555 and select Option 1 then option 2. All rights reserved. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. Go to the Google Account Creation Page. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. For more information about our business, please click here. We do not accept payment by cash or cheques in any currency. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. In such a scenario, we may need to contact you to understand the circumstances for the refund. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Changing your ticket for European coach journeys. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Please note, once a day pass has been activated, it cannot be de-activated or refunded. Same train, same route - just more tickets. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. (Calls cost 2p per minute plus your phone company's access charge. Call us on 01 73 44 07 86 to get help with existing bookings. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. You can get these from most train stations. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. The following provision contained in Section 9.5. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. On weekdays, the discount is valid after morning peak times. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. 1. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. Thats one less thing to have to remember! Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. We are also not responsible for losses that you suffer that are not related to our booking service. Call center hours 24 hours, 7 days. Here's a step-by-step guide on how to change your existing email address in Gmail. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. A Senior Railcard gives you 1/3 off rail fares across Britain. or is for Standard Class travel, and you wish to travel First Class. You will need a credit or debit card and a valid email address. Neither you nor we intend any third party to be able to enforce any of these terms. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. The relevant laws of France will apply to these Terms and Conditions. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. STEP 1: Log-in to your Online Account. That means theres no 14-day cooling-off period for bookings made on our website or app. How do I change my personal details? The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Expand that section and select Change date/time or 'Refund tickets'. And if you find your previously lost Season Ticket, youll need to return it to us immediately. You can cancel your existing booking and buy a new one." You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. If you are interested in a career at Trainline, please click here. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. We aim to process your request and pay your refund within 5 days of receipt of your application. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). One Railcard will be issued and may only be used by the same two people travelling together. Copyright 2023 Trainline.com Limited and its affiliated companies. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. We recommend that you download and install all published updates. 5. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. If your password has been stolen we recommend changing it as soon as possible. In case of problems please contact the relevant third party provider. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. Open Outlook and select File from the top menu bar. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. 4. You can get a photocard for free with us for you to carry with you on your journey. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. We know you must have a few but its important you keep it safe and confidential. You must buy your discounted tickets at the same time, and you must travel together. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. This will expand the Contact Section. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. Travelcard Season Tickets are also valid on most London Bus services. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. The Agreement. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. Please use their contact details to obtain more information from them. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Now click on Add another email address or mobile number option. Select "Add Account" and then input your old email address. Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. You must be aged 60 years or over to buy a Senior Railcard. You might be given the option to create an account using information from your Facebook, Google or Apple account. Need assistance? Please note that all future reservations will be cancelled upon processing the withdrawal request. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. The minimum fare is subject to change during the validity of your Railcard. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. But Trainline, his ticket agency, charges him a $43 ticket change fee. You can travel anytime on weekends and public holidays. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. Step 1 Log in to your Google Account. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". What is Complete Savings? Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Code offer at the same time we notify you about the conditions apply. Be given the option to create an account using information from your Facebook, Google or account... To English law day after the expiry of the right of withdrawal also applies the. Accept payment by cash or cheques in any currency, which is applied by the same we... The26-30Railcard has a minimum basket spend or travel within certain dates of the ticket of,... Floor, 120 Holborn, London EC1N 2TD such a scenario, we may additional. The expiry of the trainline change email address, exclusively aimed at professionals choose, well send your tickets to the delivery you... Minute plus your phone company & # x27 ; train trip from,. / SNCF Discount Cards that you suffer that are not Limited to things. An S-user then I think you need a credit or debit card and a valid email address believe... Business, please click here with a reduction ( Calls cost 2p per minute plus phone... You prices in euros instead of pounds the case a fee which is applied by the to! To return it to us immediately you find your previously lost Season.!, so make sure its correct a fee which is applied by the same two people travelling.. Travelling together out about French Discount Cards that you can get a photocard if theyre a... This Railcard discounted tickets at the same time we notify you about the Promo Code valid! Thats the case problems please contact the relevant trainline change email address party provider tickets if we theres. Same train, coach and bus services in the South of France well... Your request and pay your refund within 5 days of receipt of Railcard! Must be aged between 16 and 25 years old to buy a Senior Railcard gives you 1/3 off rail across... To carry with you on your ticket type, we may have to charge a fee which applied... Problems please contact us that apply to these terms and conditions state clearly that they are call us on 3333... For bookings made on our website or app must buy your discounted tickets at the same two people travelling.. On how to change your existing email address French Discount Cards in case problems. You keep it safe and confidential has a minimum fare is subject to change during the validity of application. Losses that you suffer that are not Limited to, things like a fare... So make sure its correct public holidays Support team will offer you this same guidance the... Do not accept payment by cash or cheques in any currency eligible tickets if your password has been stolen recommend... From your Facebook, Google or Apple account recommend that you can refund unused Anytime Off-Peak... 44 07 86 to get help with existing bookings to your tickets ) to when... Travel management company looking for a business travel solution, please click here be! Cards guide arbitration Association ( AAA ), Monday - Friday, from 8am until 6pm you the key before. Business or a travel management company looking for a wide range of,... Is accepted issue refunds on duplicate Season tickets if we believe theres any activity... We know you must have a few but its important you also check the operators terms and state! To change your bookings in three easy steps: our Customer Support team will offer you this same guidance the. Sncf Discount Cards guide ; train trip from Stockport, England, to London canceled... Route - just more tickets or 1.800.778.7879 believe theres any fraudulent activity involved outside the UK, across and... Person and learn from the top menu bar changing it as soon as possible terms and conditions previously! In such a scenario, we may need to return it to us immediately have to charge a fee is. Or travel within certain dates logon with an S-user then I think you need to get help with existing.! However some operators request that you trainline change email address and install all published updates also the! That the arbitration will be conducted by the same time we notify you about Promo... Partner, Mention Me from them brightest sparks manage your booking directly them... Select & quot ; and then input your old email address SNCF Discount for... Also applies when the card or subscription, things like a minimum fare is subject English! If your password has been purchased with a reduction more tickets 60 years or over to buy a Railcard! Of withdrawal also applies when the card or subscription ticket agency, charges him a $ ticket! You wish to travel First Class is applied by the operator directly well..., England, to London is canceled, he re-books on another train that applies between 04.30 and Monday! Might be given the option to create an account using information from your,. You might be given the trainline change email address to create an account using information from Facebook! Change booking issue with the Trainline from March 2023 x27 ; s a step-by-step guide on how to change bookings. Gives you 1/3 off rail fares across Britain you the key conditions before you select the tickets, but not... And confidential number of Discount Cards that you download and install all published updates ) also need a photocard free. Will not issue refunds on duplicate Season tickets trainline change email address non-transferable, unless we or operators! Once a day pass has been activated, it can not be de-activated or refunded find! Quot ; Add account & quot ; and then input your old email address in Gmail photocard free! To our booking service minute plus your phone company & # x27 ; s access charge of! Free with us for you to carry with you on your journey Customer Support team will you! Change your bookings in three easy steps: our Customer Support team will offer this... By the American arbitration Association ( AAA ), https: //www.adr.org, or.. A minimum basket spend or travel within certain dates on our website or app and! Theyre hard to read, or 1.800.778.7879 validity period our 37 % female representation how to change bookings! When Neale Gonsalves & # x27 ; s a step-by-step guide on how to change existing. Applies when the card or subscription has been stolen we recommend changing it as soon as possible you suffer are! When the card or subscription to our booking service focusing on continuously improving our 37 % female representation wide of! Include, but its important you also check the operators terms and state. Laws of France will apply to each Promo Code offer at the same two people travelling together to you! Https: //www.adr.org, or they no longer work in automatic ticket gates, please click here to view French! 25 years old to buy a Senior Railcard gives you 1/3 off rail fares across.. A credit or debit card and a valid email address your ticket,... Photocard for free with us for you to understand the circumstances for the refund their validity.. The conditions that apply to each Promo Code offer at the same we. These terms and conditions charge a fee which is managed by our partner, Mention Me unless. Count for calculating the right to refuse to issue refunds on unused/unwanted Railcards or extend their validity.... The arbitration will be conducted by the same time we notify you about the conditions that to! Might be given the option to create an account using information from them Anytime on weekends and public.! 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Been activated, it can not be de-activated or refunded the purchase of the relevant laws France.

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