Third Party Support For Hardware

Our proactive approach towards the customer management and efficient spares stocking and movement make EILAF an obvious choice for the customers. The field support team ensures calls are attended and completed within stipulated time as mentioned in the maintenance contract.

EILAF WORLD offers optimum Support & Uptime of their IT infrastructure generating better Return on Investment (ROI).Warranty Support on hardware/software BITS team by virtue of its strategic service relationship is skilled enough to support the hardware and software during warranty and thereafter. High Availability Services (24×7) The availability of strategic technology environment is a necessity for the business today. Non-availability
of support for the IT equipment at critical hours may leave you exposed to productivity loss and tangible disaster. Such disaster may result into loss of market share, dissatisfied customers and legal liabilities. High availability Services on servers would offer you a lot of relief and response coverage throughout the day (24×7).

Annual Maintenance Contract Support and Services: Enhanced Warranty Support: The major enhanced warranty services covers:

• Quick response time Speedy system fixing
• After Office Hours support
• Backup equipment support
• Standard (8 hours) comprehensive support
• The Standard Comprehensive support services covers
• Parts and engineer’s time
• Dedicated site engineer with car and mobile
• 4 hours’ response time
• Preventive Maintenance
• Optional backup equipment/Disaster recovery facility
• Services provided during normal working hours (8.30am – 5.30pm)
• Extended/Tailored support the support services, terms and conditions are made to suite customer’s business requirements.